📄 Privacy Policy

Last updated: June 13, 2026

SIM Services website and mobile application (together “SIM Services”) are operated and managed by Daoudi Groupe Technologies, acting as the data controller for the personal information collected through the platform.

SIM Services is a telecom and digital services platform that connects merchants, customers, and telecom operators to facilitate the request, processing, and management of mobile and internet-related services, including SIM registration, number recovery, number portability, PUK code requests, mobile plans, fiber, ADSL, and related digital services.

By using SIM Services, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.

1. Scope of this Policy

This Privacy Policy applies to:

• SIM Services website (including all subdomains)

• SIM Services mobile application

• All APIs, dashboards, and related digital services

• All current and future features including quick forms and fast request submissions (“Quick Requests”)

2. Role of the Platform

SIM Services acts as an intermediary technology platform operating exclusively through registered merchants and partners.

The platform does not provide services directly to end customers and does not establish any direct commercial or contractual relationship with final users. All service requests are submitted and managed exclusively by merchants who act independently within the platform.

3. Information We Collect

We may collect the following types of information:

3.1 Information you provide directly

• Full name

• Phone number

• Email address

• Address

• Business or merchant information

• Account credentials

• Support messages and communications

• Quick Requests / Fast Forms submissions (e.g., SIM request, PUK request, portability request, internet subscription request)

3.2 Automatically collected information

• IP address

• Device information (browser type, OS, device ID)

• Usage data (pages visited, actions performed)

• Cookies and tracking technologies

• Approximate location data

4. Quick Requests (Fast Forms)

SIM Services may provide quick request forms to simplify and speed up service submissions.

When you use Quick Requests, we may collect:

• Type of request (SIM, PUK, portability, fiber, ADSL, etc.)

• Phone number or service identifier

• Selected operator or service provider

• Submission time and status tracking information

These Quick Requests are used only to:

• Process service requests faster

• Route requests to the appropriate merchant or operator

• Track request status and completion

• Improve user experience and service efficiency

5. How We Use Your Information

We use collected information for the following purposes:

• Processing telecom service requests

• Managing Quick Requests and service workflows

• User authentication and account security

• Customer support and communication

• Fraud prevention and abuse detection

• Platform analytics and performance improvement

• Merchant commission tracking and reporting

• Legal and regulatory compliance

6. OTP, SMS, and Communication Services

SIM Services may use SMS, WhatsApp, and other communication channels to:

• Deliver OTP codes

• Confirm requests

• Send service updates

• Notify users about request status

We do not use communication services for spam or unauthorized marketing.

7. Data Sharing

We may share limited data with:

• Telecom operators and authorized service providers

• Merchants and platform partners

• SMS/OTP providers and infrastructure services

• Payment processors (if applicable)

• Legal authorities when required by law

All third parties are required to protect user data and use it only for service execution purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect data against:

• Unauthorized access

• Loss or destruction

• Alteration or disclosure

However, no system is 100% secure.

9. Cookies and Tracking Technologies

SIM Services uses cookies to:

• Maintain sessions

• Improve platform functionality

• Analyze usage

• Enhance user experience

Users may disable cookies, but some features may not work properly.

10. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Improve platform performance

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Data portability

To exercise these rights, contact us via the details below.

12. International Data Transfers

Your data may be processed in servers located outside your country. By using SIM Services, you consent to such transfers when necessary.

13. Third-Party Services

SIM Services integrates with third-party providers such as:

• Telecom operators

• SMS/OTP gateways

• Payment processors

• Analytics services

We are not responsible for third-party privacy practices.

14. Children’s Privacy

SIM Services is not intended for individuals under 18. We do not knowingly collect data from minors.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

16. Contact Information

For questions about this Privacy Policy:

• Email: contact@simservices.tech

• Organization: Daoudi Groupe Technologies

• Platform: SIM Services